Window
30 day support
Eligible items may be returned or exchanged within 30 days of delivery, provided they meet the condition requirements listed on this page.
Returns & Exchanges
Returns Made Clear.
CloverNest designs the return experience to feel calm, organized, and easy to understand. Review the steps below for eligible kids beds, bunk beds, wardrobes, desks, chairs, toy storage, bedding, cribs, toddler beds, changing tables, crib mattresses, and nursery essentials.
30
Day return and exchange window for eligible items
3-5
Business day delivery window for standard orders
24/7
Customer support for order and product questions
Family First
Clear support for nursery rooms, sleep spaces, storage pieces, and everyday comfort essentials.
Policy Overview
At A Glance
A smoother path after delivery.
Please review your order shortly after it arrives. If something is not right, keep the item, packaging, labels, manuals, hardware, and included accessories together until the request is reviewed.
Condition
Clean and complete
Items should be unused, clean, unmodified, and returned with original packaging, tags, manuals, parts, hardware, and protective materials.
Review
Approval first
Contact CloverNest before sending anything back. Approved requests receive the correct return instructions and destination details.
Resolution
Refund or exchange
After inspection, eligible returns are refunded to the original payment method or exchanged based on availability and request details.
Before Returning
Keep the product protected and complete while your request is reviewed.
Return Process
Four steps to follow.
A complete request helps our team verify the order, understand the item condition, and guide you toward the correct return or exchange option.
01
Review your delivery.
Check the item, packaging, hardware, fabric, finish, dimensions, and included pieces as soon as your order arrives.
02
Prepare your order details.
Include your order number, customer name, checkout email, product name, delivery date, and a short reason for the request.
03
Wait for instructions.
Do not send items back without approval. The team will provide the correct return address, packaging guidance, and next steps.
04
Complete the review.
Once the returned item is received and inspected, CloverNest will confirm the refund, exchange, or other approved resolution.
Eligibility
Condition Guide
What can be returned.
CloverNest reviews each return with care, especially for children's furniture, nursery products, bedding, mattresses, and personal-use sleep essentials.
Eligible furniture items
Kids beds, bunk beds, wardrobes, desks, chairs, stools, toy storage units, cribs, toddler beds, and changing tables may be eligible if unused, complete, and returned in approved condition.
Eligible bedding items
Bedding sets, sheet sets, comforters, blankets, pillows, pillowcases, mattress protectors, crib bedding, crib sheets, and baby blankets must be unopened, unused, clean, and in original packaging unless there is a verified issue.
Hygiene-sensitive items
Opened, used, washed, stained, scented, assembled, damaged by use, or hygiene-sensitive items may not be eligible unless the item arrived defective, damaged, or incorrect.
Non-eligible situations
Final sale items, customized items, missing-parts returns, unauthorized returns, and items returned outside the 30 day window may be declined.
Resolution Options
Support Paths
Returns and exchanges.
Choose the path that best fits your situation. Availability, item condition, and product type may affect the final resolution.
When a refund is preferred.
A return may be requested when you no longer want an eligible item or when the product does not meet your expectations and remains in approved condition.
Refunds are issued after the returned item is received and inspected.
Refunds are sent to the original payment method used at checkout.
Original shipping, handling, or service costs may be excluded where applicable.
When another item fits better.
An exchange may be requested when an eligible item needs a replacement, different style, or corrected product based on availability.
Exchanges depend on current product availability at the time of review.
Price differences may apply when exchanging for another item.
Damaged, defective, or incorrect items should be reported quickly with clear photos.
Room Ready Care
Protect every piece.
Larger furniture and soft sleep essentials need careful handling during a return. Repack items securely, keep parts organized, and avoid assembly damage while your request is being reviewed.
Keep packaging.
Original cartons, inserts, bags, and protective wraps help prevent transit damage.
Keep hardware.
Screws, rails, brackets, tools, manuals, and small parts must remain complete.
Keep items clean.
Bedding and nursery textiles should remain unused and free from scents, marks, and washing.
Keep photos ready.
Photos help confirm delivery condition, packaging status, and visible product issues.
Furniture Protection
Furniture should remain complete, secure, and carefully packed for any approved return.
Soft Goods Review
Bedding, pillows, crib sheets, and baby blankets require extra attention to cleanliness and packaging.
Frequently Asked Questions
Quick return answers.
These answers cover common questions about return timing, exchanges, refunds, product condition, shipping responsibility, and damaged or incorrect items.
How long do I have to request a return or exchange?
Eligible items may be returned or exchanged within 30 days of delivery. The request must be reviewed and approved before the item is sent back.
Can I return an assembled furniture item?
Assembled furniture may not be eligible if it shows signs of use, installation marks, missing hardware, modification, or handling damage. Keep the item unassembled when possible until your request is reviewed.
Can bedding or nursery textiles be returned?
Bedding sets, sheets, pillows, pillowcases, mattress protectors, crib bedding, crib sheets, and baby blankets usually need to be unopened, unused, clean, and in original packaging unless there is a verified defect, damage, or wrong item.
What if my order arrived damaged or incorrect?
Keep all packaging and take clear photos of the product, shipping box, label, and affected area. CloverNest will review the details and provide the appropriate next step.
When will my refund be processed?
Refunds are reviewed after the returned item has been received and inspected. Approved refunds are issued to the original payment method used at checkout.
Do I need approval before shipping a return?
Yes. Unauthorized returns may be delayed or declined. Always wait for CloverNest return instructions before sending anything back.
Does CloverNest offer exchanges?
Yes. Exchanges may be available for eligible items depending on condition, product type, and current availability.
What information should I include with my request?
Include your order number, checkout email, product name, delivery date, reason for the request, item condition, and clear photos when relevant.
Need Return Help?
Send the details first.
For return or exchange assistance, prepare your order number, checkout email, item name, delivery date, reason for the request, and photos if the item arrived damaged, defective, or incorrect.
Support Email
support@clovernest.mom
Support Phone
+1 938-339-4923
Business Address
702 Lakeshore Ridge, Birmingham, AL 35211, United States
Support Availability
24/7 customer support for CloverNest orders, returns, exchanges, and product questions.